1. Which postal service do you use? Is it reliable?
We ship all our items from Singapore via Singapore’s local postal service, Singapore Post (or ‘Singpost’). Singpost has a heritage dating back to the founding of Singapore. According to its quality of service standards, 99% of its local deliveries are made within the stipulated 3-5 working days, whilst 100% of its outgoing mail (i.e. mail being posted outside of Singapore) is processed and connected to departing flights within 1 working day.
2. What are shipping & handling rates like? Do you offer combined shipping?
For shipping, we charge per order. This means you can include any number of pieces you like in your order and still be charged the same amount for shipping, so long as they collectively weigh 2kg and below. Otherwise, you will receive your order in separate packages to meet the weight limit. If this is the case, you will receive the tracking numbers of both packages.
For local deliveries, shipping costs SGD4.00 per order, for a maximum weight of up to 2kg. For international deliveries, shipping costs SGD 15.00 per order, for a maximum weight of up to 2kg.
3. How long will it take my order to reach me?
After you have made your payment, we will take 1 – 3 working days to process your order, before posting it out. This means for local deliveries, your order should reach you within 5 – 8 working days from the date of payment. For international deliveries, your order should reach you within 6 – 15 working days from the date of payment, depending on your locality. Please note that ‘working days’ does not include Saturdays and Sundays.
If you are ordering from Singapore and you need to receive your order urgently (e.g. hot date, heading overseas, big party), please contact us as soon as you’ve made your order and inform us when you will need to receive your order. We will try to make suitable arrangements and send you a reply within 24 hours with further instructions. Note that this service is only available in Singapore, and will only apply on a case-by-case basis.
4. Can I track my order?
Yes! Once your order has been processed, you will receive an email containing the tracking number(s) for your order. You can input the tracking number here to track the shipment of your order. Please note that tracking information will only be available 24 hours after the item has been shipped.
5. What if my order gets lost in the mail? Can I get a refund?
Baju Mama Vintage is not liable for lost or stolen mail. For this reason, we register all our shipments with Singpost and do not offer non-registered mail. If you have had the misfortune of being unable to locate your order after the estimated delivery time, please do contact us and we will do our best to help (replies within 24 hours). We are not obliged to issue any refunds.
However, as all our shipments are registered with Singpost, we are entitled to claim up to SGD68 for any lost or stolen mail. We will make this claim on your behalf and keep you updated. Claims make take up to 2 months to process. If successful, you will be notified and proceeds from the claim will be issued to you.